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How to identify RPA, robotic process automation opportunities in your back-office

22 Jun 2017
16:10 - 16:45
Room B

How to identify RPA, robotic process automation opportunities in your back-office

Session Abstract:

Our target audience is the back-offices as well as operations areas within any company. Banks and insurance companies were the first industries to embrace RPA, robotic process automation. This is software technology that mimics the behavior of humans, doing repetitive, rules based work at any level of complexity. The technology is systems agnostic so it interfaces with the same ease whether it is an ERP system, a sharepoint, Excel, a website, etc. On average, a robot can do the work of 3+ humans. That number increases if the work is done across multiple shifts.

The key focus of the workshop would be to first get a shared understanding of what RPA is, and how it differs from Cognitive/AI Automation. We will then move on to identify characteristics, that if visible in any process, help support the notion that the activity is a candidate for automation. Many times constituents will return to their IT Department with the RPA opportunity only to be told that the ERP can perform the same function. That is not true if the robot needs to log in and out and gather data across multiple systems. It is also not true because the ERP needs a human to log in and perform the transactions. The robot, as described, is programmed to mimic the human’s actions such as to log into an SAP module, create an accounting transaction, open an email, read a scanned document and input the data into a system. An ERP cannot be programmed to do these things. As long as there are specified rules such as those found in desktop procedures for a process, a robot will perform flawlessly every time. The robot will perform at a faster speed than humans and will do so until its work queue is empty unlike humans whom most times go home at the end of the day with work still to be completed.

Even though a process has the criteria to make it an automation candidate, there are other criteria to consider such as volumes, headcount and the percentage of the total process that can be automated.. Attendees will leave the workshop with a sense of how to not just identify RPA candidates, but also prioritize them from a return on investment perspective, and prepare a high-level business case.


Rita S. Brunk
Vice President – RPA, Robotic Process Automation at CoSourcing Partners

Rita S. Brunk, Vice President, Robotic Process Automation, CoSourcing Partners

In 2016, Rita joined CoSourcing Partners™, and plays a strategic and tactical role building the Company’s Robotic Process Automation solutions practice. Rita will drive strategic Robotic Process Automation expertise leveraging her RPA process subject matter expertise in helping our clients receive clear understanding and recognizes the economic value of RPA. As Vice President, Robotic Process Automation Rita will provide process assessments, proof-of-values, implementation plans, deployment, training, support and post implementation robot enhancement

.Prior to joining CoSourcing Partners™ Rita was a Robotics and Automation Transformation Lead where Rita utilized her executive-level shared services expertise, consulting with Fortune 100 companies interested in optimizing back-office operations via robotics and automation..

Session Tags

End-User, Government, Enterprise, Small / Medium Enterprise, OEM

Robotic Process Automation, RPA

CxO, VP / Director, Middle Management, Business Line Management, Operations

Advanced, Intermediate, Beginner



Retail, Manufacturing, Telecom, Banking, Financial Services, Insurance, Industrials, Healthcare, Consumer, Government / Public Sector, Pharmaceutical / BioTech, Automotive

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IoT Slam Internet of Things Conference

IoT Slam Internet of Things Conference