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Keeping it Cool by Leveraging 1st Mile Partners

Charlie Isaacs - CTO for Customer Connection, Salesforce
21 Jun 2019
10:15 - 10:35
Keynote Room

Keeping it Cool by Leveraging 1st Mile Partners

Session Abstract:

IoT Slam 2015 Virtual Internet of Things Conference -salesforce

During this session you will hear about how customers are rapidly deploying IoT Solutions to track products that have to maintain a specific temperature to survive. Some examples include medical supplies, beverages, produce and of course Ice Cream. I will deep dive into how customers are quickly deploying MVPs and pushing them to Production.


Charlie Isaacs has a track record of R&D leadership at companies like Verizon, Answer Systems (acquired by Computer Associates), Broad Daylight (sold to Primus Knowledge, then ATG and then Oracle), and CTO Kana (Verint). After Kana he joined Alcatel-Lucent/Genesys as VP of Innovation. Charlie is currently VP/CTO for Customer Connection and claims to have “the best job at Salesforce” as he incubates customers worldwide onto Salesforce IoT and other emerging technologies. Charlie holds a BSEE from the UC Santa Barbara and an MBA from California Lutheran University. He holds several patents related to CRM and the Internet of Things. He spends his free time volunteering at organizations helping women and underrepresented groups enter STEM fields. He has been happily married to his wife Paula for 37 years and has 3 children and 4 grandchildren.

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