Brian Doyle has been achieving real business results by improving customers’ experiences for over 15 years. As a 6 Sigma Master Black Belt at GE Capital, he led the completion of 30 projects resulting in $7MM of annual expense savings. In his role as VP of Marketing at Genworth Financial, Brian oversaw projects that produced $250MM in new business and a 17% increase in Net Promoter Score. More recently as a customer experience consultant, Brian has devised solutions for clients resulting in $2B of new business.
Brian’s leadership experience began as a US Air Force pilot where he commanded 31 combat missions protecting refugees in Kosovo. He also transported the Presidential motorcade around the world. Brian has a Bachelor’s degree in Astrophysics from the United States Air Force Academy and a Master’s in Systems Engineering from St. Mary’s University.
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